Customer Service | Call Center Academy
Call Center Academy
Do you want to be fluent in English and learn English for Customer Service?. This is the best channel to get started with Intermediate English for Customer Service for learners of English as a Second Language or if you want to learn Call Center Soft Skills.. -Learn Customer Service skills: Empathy, Troubleshooting, Soft Skills, Call de-escalation and others.. -Practice your active listening -Call Center Role Plays -Empathy Scripts -Sales Role Plays -Grammar, Vocabulary and more!. If you
Course Details
- Course Lessons18
- Course Period3h 43m
- No.Students44
- LanguageEnglish
- No Prerequisite
- (5)
- Start Now for free
Course Lessons
- 1 | Podcast Episode 16: Mock Calls for Empathy Call Center Training 00:33:01
- 2 | Podcast 15 │What is Roleplaying? 00:29:10
- 3 | Podcast 14 │Part 2 • Call Center Call Flow 00:25:01
- 4 | Podcast 14 │Part 1 • Call Center Call Flow 00:23:36
- 5 | Podcast 13 │Call Center Mispronounced Words 00:09:02
- 6 | Podcast 12 │What is Call Center Verbiage? 00:08:01
- 7 | Podcast 11 │Customer Data Entry • Modal Verbs for Capturing Customer Information PART 3 00:07:57
- 8 | Podcast 10 │Customer Data Entry • Useful Expressions PART 2 00:08:50
- 9 | Podcast 9 │Customer Data Entry • Phonetic Alphabet PART 1 00:08:57
- 10 | 8│How to Acknowledge Customers 00:09:47
- 11 | 7│Getting Hired for a Call Center and Transitions Words 00:05:56
- 12 | │ ------ 00:06:27
- 13 | 5│ 00:09:54
- 14 | │ • 00:09:54
- 15 | Podcast 3 │Wireless Carrier Vocabulary • Learn English for Customer Service 00:09:52
- 16 | Podcast 2 │Troubleshooting Probing Questions • English for Customer Service Podcast 00:03:25
- 17 | Podcast 1 │What is Troubleshooting? • Episode 1 • English for Customer Service Podcast 00:09:05
- 18 | Call Center Listening Practice 2│Inconveniences and Problems 00:05:18
Student Reviews
( 4.8 Of 5 )
5 reviewsYASMIN MOHAMED
31-07-2025
Olivia James
06-02-2025
youtube
06-09-2024
El Mehdi
24-12-2025
wesamaldin mahady
05-11-2025
English for Customer Service Podcast
English for Customer Service Podcast
Learn English for Call Centers and Customer Service
This is the best Podcast to get started with Intermediate English for Customer Service for learners of English as a Second Language or if you want to learn Call Center Soft Skills.
-Learn Customer Service skills: Empathy, Troubleshooting, Soft Skills, Call de-escalation and others
-Practice your active listening
-Call Center Role Plays
-Empathy Scripts
-Sales Role Plays
-Grammar, Vocabulary and more!
Defuse irate customers.
Take control of your calls.
De-escalate supervisor or manager calls.
Empathize like a native speaker.
Improve your Customer Service vocabulary.
Get awesome reviews from your customers.
Acknowledge your customer's concerns and emotions.