قائمة الدروس
- 1- Lesson 0 - Introduction To Customer Service English
- 2 -Lesson 1 - Mind Your P's & Q's
- 3 Lesson 2 Greetings & Introductions
- 4- Lesson 4 -How to give the Information to the Customers
- 5-Lesson 5-Dealing With Enquiries
- 6-Lesson- Apologizing
- 7-Taking A Meal Order
- 8 - Handling Customer Requests
- 9 - Describing Products Services
- 10 - Comparing Facilities & Services
- 11 - POLITE ENGLISH FOR BUSINESS,RETAIL&HOSPITALITY
- 12 - Checking Customer Satisfaction
- 13-Answering The Telephone Technique
- 14 - Checking Customer's Understanding
- 15 - How to handle Customer Complaints
- 16 - Service Recovery
- 17 - Following Up
- Call Center Interview Questions and Answers -Skills & Responsibilities
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