11 - POLITE ENGLISH FOR BUSINESS,RETAIL&HOSPITALITY

دروس الكورس

1. 1- 1- Lesson 0 - Introduction To Customer Service English
2. 2- 2 -Lesson 1 - Mind Your P's & Q's
3. 3- 3 Lesson 2 Greetings & Introductions
4. 4- 4- Lesson 4 -How to give the Information to the Customers
5. 5- 5-Lesson 5-Dealing With Enquiries
6. 6- 6-Lesson- Apologizing
7. 7- 7-Taking A Meal Order
8. 8- 8 - Handling Customer Requests
9. 9- 9 - Describing Products Services
10. 10- 10 - Comparing Facilities & Services
11. 11- 11 - POLITE ENGLISH FOR BUSINESS,RETAIL&HOSPITALITY
12. 12- 12 - Checking Customer Satisfaction
13. 13- 13-Answering The Telephone Technique
14. 14- 14 - Checking Customer's Understanding
15. 15- 15 - How to handle Customer Complaints
16. 16- 16 - Service Recovery
17. 17- 17 - Following Up
18. 18- Call Center Interview Questions and Answers -Skills & Responsibilities